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I hope this message finds you well. As part of the next steps in your claim process, please see the attached Initial Repair Estimate for your reference.

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To continue moving forward:

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1. If the Initial Repair Estimate includes missed or additional damages, you or your repair professional may provide supporting documents for review. These can be sent to myclaiminfo@assurant.com.
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2. In the event the Initial Repair Estimate involves Recoverable Depreciation, please submit a Certificate of Completion (COC) along with supporting materials (e.g., photos of completed repairs or a paid invoice from your repair professional) to myclaiminfo@assurant.com.
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Additionally, please ensure that mitigation invoices are forwarded for review by the third party, which will determine recommended costs and issue payments accordingly.

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If you have any questions or require further assistance, don’t hesitate to reach out. I look forward to working with you throughout this process.

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After reviewing the repair estimate submitted, it appears to contain duplicate line items compared to the initial repair estimate. Additionally, it does not include any photos of missed or additional damages.

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We kindly request that you edit the repair estimate accordingly and, if necessary, resubmit a supplemental estimate addressing any missed or additional damages.

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Thank you for your attention to this matter. Please don’t hesitate to reach out if further clarification is needed.

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Inbound Call

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Summary of Inbound Call
PIB stated he did Not receive the Repair Estimate, PIB stated he did receive the Repair Check, ISA mailed and emailed Repair Estimate, ISA confirmed w/Admin.

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Loss Date

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01-15-2025

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Cause of Loss

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Water Damage

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Deductible

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$2,500.00

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Loss Description

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WATER DAMAGE: Basement is flooded and mold started to build up. insured is not sure where the water is coming from and need to file a claim for repairs, mold remediation and inspection.

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Notice Of Loss Comments

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Reported by: JENNIFER MONTALVO-INSR~ – BTTC: Anytime / 6312064493 / jgheuvel66@gmail.com

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Claim Status

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New Claim – Interior damage Stated in the Loss Description

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Video Inspection or PLNAR Applicable?

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No unknown COL

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Is an IA or Expert needed to inspect or determine the cause or origin of damage:

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Yes

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IA Details

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Claim assignment sent to ALD for loss inspection

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Is There Subrogation Potential Known at This Time?

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There is no known subrogation at this time. Pending inspection findings and further investigation.

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Subrogation Referral Sent:

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No

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Is a Reservation of Rights letter needed?

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No

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ISA Contact Letter Sent

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Yes

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ISO: No previous related claims located via iCE / ISO searches

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ICE: No further research required as loss was confirmed to have occurred within the reported coverage period.

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TrackAll Start Date 11/1/2023 TrackAll End Date 11/1/2024

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Is the Roof (RFG) or Exterior Damaged (DMG) Stated?

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No – Exterior damage was not stated in the Loss Description

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Is Interior Stated Damaged (DMG) Stated?

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Interior damage was stated in the Loss Description – Yes

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Number of rooms involved loss?

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Number of rooms involved loss: 1 (0 min / 25 max) room(s)

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Is mitigation in progress or has any mitigation work been completed?

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No – Mitigation is in progress was Not Stated in the Loss Description

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Was insured advised of responsibility to mitigate loss?

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Yes – ISA Emailed and Mailed the ISA Contact Letter w/Policy

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Contact Number:

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(631) 206-4493

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Contact Name:

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JENNIFER MONTALVO

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Who was contacted:

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Who was contacted?: Primary Insured Borrower (PIB)

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Contact Method:

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ISA Emailed and Mailed the ISA Contact Letter: Yes

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Has the cause of loss been identified:

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No

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Will the reserves need to be raised

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Will the reserves need to be raised?: Not at this time

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Action Plan / Additional Comments / Notes:

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ISA reviewed claim file and sent an assignment to ALD for loss inspection

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ISA will follow up on

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04/11/2025

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Initial Status Update

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Pending Information:
– Insured: N/A

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– From Carrier: Adjusters Report

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Status Update Summary

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Emails Checked: Yes – I Checked Emails No New Mail

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Xact Checked: Yes – I Checked Xact No Est, Notes, Activates

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Pending:

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Initial Contact
Loss Inspection
Repair Estimate Approved
Closing Report Approved
Settlement Contact
Explanation of Benefits
Close Claim
10 Day Status

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Follow-Up Date: 04/11/2025

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Initial Claim Review

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New Claim – Exterior damage Stated in the Loss Description

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Prior Claim Search:
ISO – No previous related claims located via iCE / ISO searches

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ICE – No further research required as loss was confirmed to have occurred within the reported coverage period.

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TrackAll – 6/1/2019 to 6/1/2024

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Who was contacted?: Primary Insured Borrower (PIB) ISA Emailed and Mailed the ISA Contact Letter: Yes

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(318) 434-0338

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Confirmed Named Insured in ICE: No

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Confirmed Email Address in ICE: No

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Confirmed Property Risk Address in ICE: No

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Loss Description: Windstorm – NI called in to file a claim since his window broke due to strong wind.

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What Damages are being claimed: Pends Initial V2V Contact

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How old is the roof, siding, or affected materials: Pends caption report

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How old is the home: Unknown at this time

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How old is the flooring, or affected materials: Unknown at this time

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Has there been any recent work or remodeling to the home: Unknown at this time

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No – Mitigation is in progress was Not Stated in the Loss Description

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Yes – ISA Emailed and Mailed the ISA Contact Letter w/Policy

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No – Temporary repairs has Not been completed was Stated in the Loss Description

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No Exterior damage stated in the Loss Description

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There is no known subrogation at this time. Pending inspection findings and further investigation.

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Confirmed Mortgagee: Pends V2V Contact

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Yes Reassigned to 7625

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Reviewed with insured Coverages, including Policy Limits, 2,000.00 Deductible(s), the Claim Process, and typical Time Frames. Instructed the Insured to Mitigate the Damages and To Keep Track of Expenses. Set expectations for the next steps. Provided My Contact Information & Office Hours.

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My name is Ed Freeney, and I will be your Adjuster for this claim. My primary goal is to ensure that you receive everything your policy entitles you to throughout this process. To facilitate the best possible outcome, I ask that you take proactive steps to prevent further damage and keep me informed of any new developments regarding the claim.

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Coverages, including Policy Limits and a Deductible of an amount, will be factored into the Initial Repair Estimate. The typical time frame for claim settlement and closure is approximately five business days following the loss inspection.

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The Insured has been instructed to mitigate damages and maintain thorough records of all related expenses. The next step in the process involves a third-party scheduling and conducting the loss inspection.

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The Claim Process Steps

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1. The Loss Inspection Date. To achieve an Agreed Scope, it’s recommended to have your repair professional present during the inspection.

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2. The Cause of Loss will be identified, and an Initial Repair Estimate will be created.

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3. Based on your policy, an actual cash value payment (less the deductible) will then be issued, along with the Initial Repair Estimate.

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4. If the Initial Repair Estimate includes Missed or Additional Damages, you or your repair professional can provide supporting documents for review by emailing them to myclaiminfo@assurant.com.

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5. Additionally, if the Initial Repair Estimate involves Recoverable Depreciation, you’ll need to submit a Certificate of Completion (COC) to myclaiminfo@assurant.com. This can include photos of the completed repairs or a paid invoice from your repair professional after the repairs are finished.

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*A third party will review all mitigation invoices, and payments will be issued based on the recommended cost.

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If you have any questions or concerns, please feel free to reach out. I look forward to assisting you.

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Initial Status Update

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Pending Information:
– Insured:

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– From Carrier:

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Status Update Summary

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Emails Checked: Yes – I Checked Emails No New Mail

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Xact Checked: Yes – I Checked Xact No Est, Notes, Activates

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Pending:

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Initial Contact
Loss Inspection
Repair Estimate Approved
Closing Report Approved
Settlement Contact
Explanation of Benefits
Close Claim
10 Day Status

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Follow-Up Date: 04/10/2025

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Initial Claim Review

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New Claim – Exterior and Interior damage Stated in the Loss Description

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Prior Claim Search:
*ISO – Previous claims located as outlined below

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Claim Number: 00201455140 Date of Loss: 01/06/2022 – RFG DMG

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*ICE – FLR147340002 10-19-2018 10-19-2019 to FLR147340007 10-19-2023 10-19-2024

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*TrackAll – 10/19/18 to 10/19/2024

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Has the prior claim been discussed with the insured: See Initial Contact Note

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Who was contacted: Who was contacted?: See Initial Contact Note

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Contact Number: See Initial Contact Note

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Confirmed Named Insured in ICE: See Initial Contact Note

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Confirmed Email Address in ICE: See Initial Contact Note

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Confirmed Property Risk Address in ICE: See Initial Contact Note

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Statement of Damages: See Initial Contact Note

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What Damages are being claimed: See Initial Contact Note

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Loss Description: FLOOD – its raining the house flooded inside the house.

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How old is the roof, siding, or affected materials: See Initial Contact Note

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How old is the home: See Initial Contact Note

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How old is the flooring, or affected materials: See Initial Contact Note?

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Has there been any recent work or remodeling to the home: See Initial Contact Note

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No – Mitigation is in progress was Not Stated in the Loss Description

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Discussed mitigation applicable limits and or endorsements: See Initial Contact Note

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Yes – ISA Emailed and Mailed the ISA Contact Letter w/Policy

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No – Temporary repairs has Not been completed was Stated in the Loss Description

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No Exterior damage stated in Loss Description

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There is no known subrogation at this time. Pending inspection findings and further investigation.

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Confirmed Mortgagee: See Initial Contact Note

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FLR147340002 10-19-2018 10-19-2019 to FLR147340007 10-19-2023 10-19-2024

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Yes IA 7304 was Assigned

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Emailed insured Coverages, including Policy Limits, Deductible(s), the Claim Process, and typical Time Frames. Instructed the Insured to Mitigate the Damages and To Keep Track of Expenses. Set expectations for the next steps. Provided My Contact Information & Office Hours.

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Status Update

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Status Update Summary

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ISA Reviewed Claim File w/Admin, ISA Sent Closing Report

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Emails Checked: Yes – I Checked Emails No New Mail

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Xact Checked: Yes – I Checked Xact No Est, Notes, Activates

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Pending:

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Closing Report Approved
Settlement Contact
Explanation of Benefits
Close Claim

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Follow-Up Date: 04/09/2025

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