Blog

  • Theme Settings

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    You can control the theme’s functionality and customize theme’s content from the Theme Settings page. Here you will find all relevantย settings to customize the theme.

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    This section will provide you an in-depth guide on how to use the Theme Options. To access the Theme Options page, go to- Dashboard > Theme Settings. You will find this page at the top of the Appearance menu.

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  • How to set siteโ€™s favicon

    Go to Appearance > Customize > Site Identity. Then Select an image as site icon. It’s recommended to use a .icoย image as the site icon (favicon).nnnn 

  • Updating Your Theme

    We are strongly recommended to install โ€œEnvato Toolkitโ€ plugin for ease of use. Once necessary plugin installed and activated โ€œEnvato Toolkitโ€ menu will be available at your admin side.nnImportant : If you have missing plugins or having issues to install any of them, all the related could be found under โ€œrecommended-pluginsโ€ folder within the downloaded package.n

    User Account Information

    nTo obtain your API Key, visit your โ€œMy Settingsโ€ page on any of the Envato Marketplaces. Once a valid connection has been made any changes to the API key below for this username will not effect the results for 5 minutes because theyโ€™re cached in the database. If you have already made an API connection and just purchase a theme and itโ€™s not showing up, wait five minutes and refresh the page. If the theme is still not showing up, itโ€™s possible the author has not made it available for auto install yet.nnMarketplace Username: Enter your Envato marketplace username.nnSecret API Key: Enter your Envato marketplace Secret API Key (http://themeforest.net/user/[your-username]/api_keys/edit, Login to your Themeforest account, Settings > API Key)n

    Backup Information

    nThis plugin will automatically save your theme as a ZIP archive before it does an upgrade. The directory those backups get saved to is wp-content/envato-backups. However, if youโ€™re experiencing problems while attempting to upgrade, itโ€™s likely to be a permissions issue and you may want to manually backup your theme before upgrading. Alternatively, if you donโ€™t want to backup your theme you can check the box below.nnSkip Theme Backup: Strongly recommended keep unchecked.n

    Alternative Way

    nYou can also update the theme by replacing the old theme folder. First go to your theme directory then delete the theme folder and paste the new version of the theme.

  • How to (FAQs)

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    Supposed to be commonly asked issues & questions and troubleshoot tricks are in this section.

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  • Gullu Knowledge Base

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  • Claim Assignment Workflow

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    ๐Ÿ—๏ธ Property Claim Assignment Workflow

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    Platforms Involved:

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    • Carriers
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    • Adjusters Online
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    • My Claim Support
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    • Adjusters
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    • Adjuster Admins
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    • Loss Inspection Pro / Pros
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    • Contractor Claims
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    Built with:

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    • โœ… Ultimate Member Core
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    • โœ… Profile Tabs
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    • โœ… Private Messages
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    • โœ… User Notes
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    • โœ… User Roles
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    • โœ… User Locations
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    • โœ… Real-Time Notifications
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    • โœ… Content Restriction
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    • โœ… Form Builder
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    ๐ŸŸจ Phase 1: Claim Intake & Assignment

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    1. Carrier Submits Claim Assignment Requestn
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      • Form created via UM Form Builder
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      • Role: carrier_user
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      • Submission triggers notification to my_claim_support
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    3. My Claim Support Sends Contact Email/SMSn
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      • Uses Real-Time Notifications + optional SMS integration
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      • Creates account for claim_contact using UM Registration Flow
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    5. My Claim Support Assigns Adjuster Admin or Adjustern
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      • Role: adjuster_admin or adjuster
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      • Assignment logged via User Notes
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      • Claim record created via JetEngine CPT: claim_assignment
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    7. Adjuster Admin Assigns Adjustern
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      • Uses dropdown selector in dashboard tab
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      • Assignment triggers notification to adjuster
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    9. My Claim Support or Adjuster Admin Assigns Loss Inspection Pron
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      • Role: loss_inspection_pro
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      • Assignment logged in claim record
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      • Inspector receives notification and access to inspection order
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    ๐ŸŸง Phase 2: Field Activity & Communication

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    1. Adjuster Uses Loss Inspection Pro to Conduct Inspectionn
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      • Uploads photos, scope notes via dashboard tab
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      • Location tagged using User Locations Extension
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    3. Adjuster Makes Initial Contact with Claim Contactn
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      • Sends Initial Contact Letter via Private Messages
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      • Logs contact via User Notes
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    5. Adjuster Sets/Confirms Inspection Daten
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      • Updates claim record
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      • Sends confirmation via dashboard
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    ๐ŸŸฆ Phase 3: Status Updates & Documentation

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    1. Adjuster Submits Status Updatesn
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      • Day 10, 14, and 30 updates via UM Form Tabs
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      • Sends 30-Day Status Letter via Private Messages
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    3. Adjuster Develops Repair Estimaten
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      • Uploads PDF or Xactimate file
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      • Linked to claim record
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      • Visible to adjuster_admin and my_claim_support
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    5. Adjuster Develops Closing Reportn
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      • Includes summary, photos, scope
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      • Submitted via dashboard tab
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    ๐ŸŸฅ Phase 4: Claim Resolution & Supplements

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    1. Adjuster Admin Completes Assignmentn
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      • Marks claim as โ€œCompleteโ€
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      • Triggers notification to my_claim_support
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    3. Adjuster Admin Closes Claim Assignmentn
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      • Final review
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      • Status updated in claim record
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    5. My Claim Support Reopens Claim for Supplementsn
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      • Role: my_claim_support
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      • Reassigns adjuster or contractor
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    7. Contractor Claims Verifies Supplements & Repairsn
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      • Role: contractor_claims
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      • Uploads verification photos
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      • Logs notes via User Notes
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    9. Adjuster Develops Final Closed Reportn
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      • Includes supplement summary
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      • Submitted to adjuster_admin
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    11. Adjuster Admin Final Completes Assignmentn
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      • Status: โ€œFinal Closedโ€
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      • Notification sent to Carrier
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    ๐Ÿ” Role-Based Access via Ultimate Member

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    RoleDashboard TabsPermissions
    carrier_userSubmit ClaimView own claims
    my_claim_supportAssign Claims, Reopen ClaimsFull access
    adjuster_adminAssign Adjusters, Close ClaimsManage team
    adjusterClaim Updates, ReportsField activity
    loss_inspection_proView Inspection OrdersUpload results
    contractor_claimsVerify RepairsUpload supplements
    claim_contactView Status, MessagesLimited access
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  • Deficiency FBI Report, Dispositions and Statement

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    Deficiency seen in FBI Report:

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    1. Arresting Agency: Onondaga County Probation, NY

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    Arrest Date: January 31, 1991 โ€“ Page 8

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    Charge: None

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    2. Arresting Agency: Syracuse City Police Department, NY

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    Arrest Date: February 1, 1991

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    Charge: Grand Larceny

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    3. Arresting Agency: Gibson State Police, PA

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    Arrest Date: December 31, 1990

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    Charge: Received Stolen Property โ€“ Page 5,

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    Charge: Grand Larceny

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    Statement:

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    On December 31, 1990, in Pennsylvania, I, Eddie Freeney, informed the arresting officer that I had permission from Mr. Sams, the general manager of the car dealership in Syracuse New York and a family friend, to use the vehicle for my graduation and football scholarship. Despite this, the officer charged me with Receiving Stolen Property and Conspiracy. After 30 days without legal advice, I pled guilty to Receiving Stolen Property in an effort to be released and start college. Due to my criminal record, I was unable to attend the private college that offered me a scholarship. New York later processed the original Grand Larceny charge to Unauthorized Use, negating the original Pennsylvania Receiving Stolen Property charge. Consequently, I pled guilty to a charge that did not occur and never obtained an attorney to address this conflict.

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  • Refund and Returns Policy

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    This is a sample page.

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    Overview

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    Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we canโ€™t offer you a full refund or exchange.

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    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

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    Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

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    Additional non-returnable items:

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    • Gift cards
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    • Downloadable software products
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    • Some health and personal care items
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    To complete your return, we require a receipt or proof of purchase.

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    Please do not send your purchase back to the manufacturer.

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    There are certain situations where only partial refunds are granted:

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    • Book with obvious signs of use
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    • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
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    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
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    • Any item that is returned more than 30 days after delivery
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    Refunds

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    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

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    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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    If you havenโ€™t received a refund yet, first check your bank account again.

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    Then contact your credit card company, it may take some time before your refund is officially posted.

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    Next contact your bank. There is often some processing time before a refund is posted.

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    If youโ€™ve done all of this and you still have not received your refund yet, please contact us at {email address}.

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    Only regular priced items may be refunded. Sale items cannot be refunded.

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    Exchanges

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    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

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    Gifts

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    If the item was marked as a gift when purchased and shipped directly to you, youโ€™ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

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    If the item wasnโ€™t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

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    Shipping returns

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    To return your product, you should mail your product to: {physical address}.

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    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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    If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We donโ€™t guarantee that we will receive your returned item.

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    Need help?

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    Contact us at {email} for questions related to refunds and returns.

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