Blog

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Simplify, Streamline, and Succeed

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At Adjusters Online, we understand the unique challenges inside adjusters face. Managing desk assignments requires precision, efficiency, and seamless coordination across multiple touchpoints. That’s why we’ve built the first and only Claim Tasks Management System (CTMS)—designed to help inside adjusters handle claims effortlessly from initial review to closing report.

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Key Benefits

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📂 Perform Desk Assignments with Ease

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Stay on top of your workload with an intuitive system that tracks every claim from start to finish. No more cluttered spreadsheets—Adjusters Online keeps everything structured and easy to manage.

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⏳ Save Time & Reduce Bottlenecks

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Automate routine processes, minimize redundant tasks, and speed up claim reviews. Our system helps inside adjusters process claims faster without sacrificing accuracy.

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✅ Enhance Claim Accuracy & Compliance

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Mistakes in documentation can lead to costly delays. Adjusters Online ensures all necessary information is properly recorded, reviewed, and validated, reducing errors and improving compliance.

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💬 Improve Communication & Collaboration

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Stay connected with policyholders, field adjusters, and teams effortlessly. Our built-in messaging and tracking features eliminate confusion and improve workflow efficiency.

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📊 Gain Real-Time Insights & Reporting

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Monitor claim progress at a glance, generate reports instantly, and gain actionable insights to improve decision-making. Data-driven claims management has never been easier.

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🔐 Secure & Reliable Platform

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We prioritize security so you can handle claims with confidence. Keep sensitive documents protected while maintaining compliance with industry standards.

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Transform Your Desk Adjusting Workflow Today

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Adjusters Online empowers inside adjusters with the tools they need to manage claims smarter, faster, and more efficiently. No more struggling with outdated systems—experience the first-ever CTMS built specifically for adjusters.

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Ready to simplify your desk assignments? Join Adjusters Online today!

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Oversee & Empower Your Adjusters

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Managing a team of adjusters requires efficiency, visibility, and seamless coordination. Adjusters Online, the industry’s first and only Claim Tasks Management System (CTMS), empowers independent adjusting firms to oversee every aspect of their operations—from task assignments to claim resolutions—with unmatched precision.

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No more onboarding new adjusters or manually updating and training existing teams! Simply upload all necessary documents, how-to videos, and claim flow changes to the CTMS and grant access instantly. The system connects securely to existing claim processing platforms like ICE and CPT, ensuring seamless data integration, eliminating redundancies, and allowing adjusters to work efficiently without the hassle of system migrations.

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Key Benefits

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🛠 Streamline Adjuster Workflows

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Ensure inside and outside adjusters stay productive with a structured system that simplifies claim management, tracking, and reporting—all in one intuitive platform.

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📈 Gain Full Oversight of Claims & Performance

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Monitor assignments, track adjuster productivity, and oversee every claim with real-time updates. Powerful insights help firms improve efficiency and accountability.

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⚡ Optimize Resource Allocation

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Assign claims with precision, balance adjuster workloads, and ensure every claim is handled by the right expert—boosting productivity and customer satisfaction.

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🔄 Enhance Adjuster Collaboration

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Keep adjusters connected with inside teams, field professionals, and third-party administrators. Our platform eliminates communication gaps and fosters seamless coordination.

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📊 Generate Comprehensive Reports

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Access detailed reporting tools to evaluate adjuster efficiency, track claim statuses, and measure overall firm performance—all with real-time data visualization.

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🗺️ Utilize Mapping & Location-Based Tools

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Plan, organize, and optimize field adjuster assignments with built-in mapping functionality. Reduce travel time, improve logistics, and enhance field operations.

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🚀 Simplify Onboarding & Training

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Forget manual onboarding and training sessions. The CTMS allows firms to upload all essential resources—documents, training videos, and workflow updates—so new and existing adjusters can access what they need instantly.

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🔗 Seamless Integration with ICE & CPT Claim Processing Systems

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Adjusters Online connects securely to existing claim processing systems like ICE and CPT, ensuring adjusters work within the firm’s current infrastructure while benefiting from enhanced claims task management capabilities.

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🔒 Secure & Compliant Claim Management

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Protect sensitive claim data with industry-grade security. Our platform ensures compliance with regulations while safeguarding every interaction and report.

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Take Your Adjusting Firm to the Next Level

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Independent adjusting firms need a dedicated system that simplifies operations, enhances adjuster productivity, and eliminates the hassle of manual onboarding and training. Adjusters Online is the first-ever CTMS, built to seamlessly integrate with ICE and CPT, streamline claim management, and optimize your firm’s efficiency.

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Ready to empower your adjusters and transform your firm’s operations? Get started with Adjusters Online today!

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Guidewire (CMS) & Duck Creek (CMS) vs. Adjusters Online (CTMS) – The Benefits for Adjusters

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Insurance claims management has long been dominated by Claims Management Systems (CMS) like Guidewire and Duck Creek, which offer powerful benefits for independent adjusting firms and third-party administrators. These platforms help firms manage large-scale claims processing and financial oversight, but they do not provide adjusters with the tools needed to manage assignments, tasks, and actions efficiently.

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This is where Adjusters Online, the first and only Claim Tasks Management System (CTMS), changes the game—giving adjusters the power to seamlessly handle their daily tasks while integrating with all necessary claims tools.

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Why Adjusters Online (CTMS) is the Solution for Adjusters

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📌 Adjusters Need Task-Based Management—CMS Platforms Do Not Provide It

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Guidewire and Duck Creek focus on firm-wide claims processing, leaving adjusters without direct tools to manage individual assignments and claim actions. Adjusters Online fills this gap by providing a dedicated system tailored for the adjusters’ workflows.

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🔗 Seamless Connectivity with Essential Estimating & Research Tools

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Adjusters Online connects securely to critical estimating, prior claim search, and investigative tools such as:
✅ XactAnalysis
✅ Xactimate
✅ Symbility
✅ Weather Underground
✅ And all other essential URLs needed for adjuster assignments, tasks, and actions

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Instead of manually navigating between multiple platforms, adjusters can access everything from a single, streamlined interface, saving valuable time and reducing administrative burdens.

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✅ Intuitive Assignment & Task Management for Adjusters

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Unlike CMS platforms built for firms, Adjusters Online provides:

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• Easy tracking of every claim task from first contact to settlement
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• Automated workflows to keep assignments organized
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• Real-time updates and alerts for important deadlines
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• Built-in tools for documentation, reporting, and compliance
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🗺️ Mapping & Location-Based Navigation for Field Adjusters

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Field adjusters need efficient routing for inspections and assessments. Adjusters Online integrates mapping tools to optimize travel routes, reduce travel time, and enhance field coordination—something CMS platforms do not provide.

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🚀 No More Manual Onboarding & Training for Adjusters

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Adjusting firms and TPAs spend countless hours onboarding and training adjusters manually because Guidewire and Duck Creek do not support direct adjuster training workflows. Adjusters Online simplifies onboarding by allowing firms to upload:

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• Documents
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• How-to videos
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• Claim flow updates
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Adjusters can self-train within the platform—saving firms time, resources, and effort.

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🔒 Secure Integration with CMS Platforms While Prioritizing Adjuster Efficiency

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Adjusters Online doesn’t replace CMS platforms—it enhances them. The CTMS integrates seamlessly with Guidewire and Duck Creek, ensuring adjusters can work within the firm’s ecosystem while benefiting from dedicated task management tools.

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Adjusters Online – Built for Adjusters, Not Just Firms

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For years, adjusters have been overlooked by CMS platforms focused on firm-wide claims handling. Adjusters Online is the first system built exclusively for adjusters, ensuring they have the task management, estimating integration, mapping, onboarding, and workflow tools needed to perform efficiently.

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Ready to experience the future of claim task management? Join Adjusters Online today!

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Empowering Adjusters with the First & Only Claim Tasks Management System (CTMS)

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Adjusters Online provides adjusters, independent adjusting firms, and third-party administrators with the tools they need to streamline claim assignments, tasks, and actions—ensuring maximum efficiency, accuracy, and collaboration.

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Why Join Adjusters Online?

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🚀 Dedicated Task Management for Adjusters

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Unlike traditional Claims Management Systems (CMS) built for firms, Adjusters Online is designed specifically for adjusters—offering a structured system to track assignments, deadlines, and claim progress without relying on firm-level oversight.

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🔗 Seamless Integration with Critical Industry Tools

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Members gain secure access to:
✅ Estimating Platforms – Xactimate, Symbility, XactAnalysis
✅ Prior Claim Search & Investigative Tools – Weather Underground and other essential research tools
✅ Claim Processing Systems – ICE, CPT, and all necessary URLs

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No more jumping between platforms—Adjusters Online connects everything into one efficient system.

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🗺️ Mapping & Smart Scheduling

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✅ Optimize field routes for faster site inspections and assessments
✅ Reduce travel time with location-based tracking
✅ Improve efficiency with real-time mapping and adjuster scheduling

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📂 Automated Training & Onboarding

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✅ Instant access to uploaded documents, how-to videos, and claim workflow updates
✅ No more manual onboarding—firms can train new adjusters effortlessly
✅ Custom firm onboarding available for independent adjusting firms and third-party administrators

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💬 Real-Time Collaboration & Communication

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✅ Connect instantly with inside adjusters, firms, and third-party administrators
✅ Eliminate delays with streamlined messaging and notifications
✅ Ensure claim accuracy through collaborative workflows

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🔒 Secure & Compliant Claim Management

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✅ Industry-grade security protects sensitive claim data
✅ Regulatory compliance ensures adjusters meet industry standards
✅ Seamless CMS integration with platforms like Guidewire & Duck Creek

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Member Plans & Pricing

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🔹 Adjusters: Choose between $19.95 monthly or $99.95 annual memberships for full CTMS access.
🔹 Independent Adjusting Firms & TPAs: Custom onboarding & pricing available—contact us for details!

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Join Adjusters Online Today!

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Empower your workflow, eliminate inefficiencies, and take control of your claim tasks like never before.

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🔗 Sign Up Now and experience the future of claims task management!

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Insurance carriers have several key interests when handling property claims, as they aim to balance risk management, cost control, customer service, and regulatory compliance. Here are the primary areas of focus:

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1. Policy Coverage & Interpretation

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Carriers must ensure the claim falls within the policy’s terms, conditions, and exclusions. They carefully evaluate covered perils, deductibles, and limits to determine the extent of the payout.

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2. Accurate Loss Assessment & Valuation

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Insurers prioritize proper damage evaluation to ensure fair settlements. They assess property conditions, repair costs, and potential salvage value using estimating tools like Xactimate, Symbility, and desk review assessments.

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3. Fraud Detection & Claim Legitimacy

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Carriers actively investigate potential fraudulent claims, exaggerated damages, and misrepresentations. They use data analytics, prior claim search tools, and investigative services to validate claim authenticity.

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4. Cost Control & Claims Reserving

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Insurance companies aim to manage expenses while maintaining profitability. They track claim payments, legal costs, vendor pricing, and reserve funds appropriately for anticipated claim costs.

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5. Customer Satisfaction & Retention

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Timely and fair claims handling impacts policyholder retention. Insurance carriers balance efficiency and transparency to provide a positive customer experience while protecting their financial interests.

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6. Regulatory Compliance & Legal Considerations

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Carriers must comply with state and federal regulations regarding claim handling, bad-faith practices, and fair settlement negotiations. Violations can lead to fines, lawsuits, and reputational damage.

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7. Subrogation & Recovery Opportunities

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If a third party is responsible for the property loss (e.g., a contractor or manufacturer defect), carriers seek reimbursement through subrogation, reducing their overall claim payout.

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8. Catastrophe Response & Claims Volume Management

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During large-scale disasters (hurricanes, wildfires, floods), insurers must deploy adjusters efficiently, process high claim volumes, and control losses within financial projections.

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9. Reinsurance & Risk Distribution

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Major claims and catastrophic losses are often offset by reinsurance agreements. Carriers evaluate risk-sharing strategies to maintain long-term financial stability.

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Carriers focus on efficiency, accuracy, fraud prevention, and profitability while delivering fair resolutions to policyholders.

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Adjusters Online focuses on streamlining claims task management, enhancing adjuster efficiency, ensuring seamless integration with essential estimating and research tools, and improving collaboration between insureds, adjusters, firms, and carriers—empowering adjusters to handle assignments, tasks, and actions with precision and speed.

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Claims Management Systems (CMS) vs. Claim Tasks Management Systems (CTMS)

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Claims Management Systems (CMS) – Built for Firms & Administrators

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Traditional Claims Management Systems (CMS) like Guidewire ClaimCenter, Duck Creek Claims, and Insurity Claims Management are designed primarily for independent adjusting firms and third-party administrators. Their main focus is on:
✅ Managing overall claim intake & processing
✅ Tracking financial transactions & settlements
✅ Ensuring compliance & reporting for insurers
✅ Automating workflows at the firm level

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While CMS platforms are essential for insurers and adjusting firms, they do not provide adjusters with direct tools for managing assignments, tasks, and actions efficiently.

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Claim Tasks Management System (CTMS) – Designed for Adjusters

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Adjusters Online is the first and only CTMS, specifically designed for inside and outside adjusters who handle claims daily. Unlike CMS platforms that focus on firm-wide claims processing, CTMS provides:
✅ Individual assignment tracking – Adjusters can manage their own claims from first contact to final settlement.
✅ Task automation – Keeps adjusters organized without relying on firm-wide management systems.
✅ Seamless integration with essential estimating & investigative tools – Including Xactimate, Symbility, XactAnalysis, Weather Underground, and other necessary URLs.
✅ Real-time mapping & scheduling – Ensures field adjusters optimize travel routes and minimize delays.
✅ Self-training and onboarding – Firms no longer need to manually onboard adjusters, as they can upload documents, how-to videos, and claim flow updates directly to CTMS for instant access.
✅ Secure connection with CMS platforms like Guidewire & Duck Creek – Adjusters Online enhances existing workflows without disrupting firm operations.

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Why CTMS Is the Missing Link

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For years, CMS platforms have focused on firm-wide claims processing, leaving adjusters to navigate inefficient, manual workflows with little direct support. Adjusters Online (CTMS) changes that, providing adjusters with the tools they need to manage claim tasks, integrate with key estimating systems, and improve efficiency without waiting for firm-level oversight.

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🔹 CMS = Designed for Firms 🔹 CTMS = Designed for Adjusters

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The Future of Claims Task Management Starts Here

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Adjusters Online ensures adjusters work smarter, close claims faster, and stay fully connected to the resources they need—without being dependent on firm-wide CMS platforms.

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Join Adjusters Online today and experience the first-ever Claim Tasks Management System (CTMS)!

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