Category: Uncategorized

Hello,nMy name is Jaqualia Smith, I’m trying to get an update on the claim I submitted 3/3/25. I can never reach a representative when I do call I would just like an update.nThank,nn- ISA emailed pending status

CTR Est no photos, ISA emailed CTR

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Pending Update

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Summary of Pending Update

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ISA cant not open ICE, ISA emailed Manager

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Status Update

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Pending: Close the Claim

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Inside Staff Adjuster will follow up on 04/07/2025

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ISA cant open claim in ICE, ISA email Manager

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Inbound Call

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Summary of Inbound Call
Borrower stated CTR Estimate, ISA stated the Claim Process, ISA emailed the Claim Steps and explained Steps 4 and 5, Borrower understood

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Status Update

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Pending:

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-Initial Contact
-Loss Inspection
-Repair Estimate
-Closing Report
-Settle Contact
-Explanation of Benefits
-Close Claim

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Inside Staff Adjuster will follow up on 04/23/2025.

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A Plumber’s Report Is Needed To Support Freeze Damage, Isa Emailed Borrower For A Plumber’s Report

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Pends
-plumbers Report
-closing Report
-settlement Contact
-close Claim

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Fu – 04-08-2025

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Hello, as the damages associated with this claim remain unpaid it continues to cause me significant financial harm as they are hindering my ability tonlease or sell my property by leaving meunable to get the property listed for sale. Can youplease tell me when I can expect payout on my claim so I can haventhe needed repairs done and get my house listed for sale before I miss the short window of opportunity quot;Spring Market Buyer’squot; or any potentialnbuyer for that matter.

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SETTLEMENT CONTACT
ISA OBC TIM L EASON @ 3349548688 to Settle: Wear and Tear – CWOP, ISA LVM Stating: Claim Summary, Claims Process, and myclaiminfo@assurant.com when necessary.

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ISA OBC TIM L EASON @ 3349548688 to Settle: Wear and Tear – CWOP, ISA Stated Claim Summary, Claims Process, and myclaiminfo@assurant.com when necessary, NI Understood.

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CLAIM CLOSED

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Summary of Loss: Wear and Tear – CWOP

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Payment Instructions: N/A

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Client: Choose an Item

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Contact Date: 3/2/2025 Inspection Date: 3/3/2025 Vender Close Date: Manager Approved Date:  

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Payments Made: CWOP

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EOB Sent: Yes

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The claim has been thoroughly reviewed and is now considered CLOSED as of this date. All necessary actions have been completed, and no further follow-up is required at this time. Should new information or circumstances arise, this claim may be REOPEN for additional evaluation.

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———————————————-

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00104793193

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STATUS UPDATE
Pends:
-Closing Report
-Settle Call
-Close Claim

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ISA FU Set:
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00104793193

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STATUS UPDATE – CLOSED

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00201885385

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SETTLEMENT CONTACT
ISA OBC @ to Settle: The insured advise he is not interested in pursuing this insurance claim.- 03-28-2025 – CLAIM WITHDRAWN, ISA LVM Stating: Claim Summary, Claims Process, and myclaiminfo@assurant.com when necessary.

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ISA OBC @ to Settle: The insured advise he is not interested in pursuing this insurance claim.- 03-28-2025 – CLAIM WITHDRAWN, ISA Stated Claim Summary, Claims Process, and myclaiminfo@assurant.com when necessary, NI Understood.

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CLAIM CLOSED

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Summary of Loss: The insured advise he is not interested in pursuing this insurance claim.- 03-28-2025 – CLAIM WITHDRAWN

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Payment Instructions: – CLAIM WITHDRAWN

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Client: Mortgagee 1

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Contact Date: Inspection Date: Vender Close Date: Manager Approved Date:  

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Payments Made: CWOP

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EOB Sent: Yes

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The claim has been thoroughly reviewed and is now considered CLOSED as of this date. All necessary actions have been completed, and no further follow-up is required at this time. Should new information or circumstances arise, this claim may be REOPEN for additional evaluation.

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00201885385

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STATUS UPDATE
Pends:
-Closing Report
-Settle Call
-Close Claim

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ISA FU Set:
——————————————————–
00201885385

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STATUS UPDATE – CLOSED

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00201889710

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Status Update

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Pending Information:
– Insured:

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– From Carrier:

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Status Update Summary

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Emails Checked: Yes – I Checked Emails No New Mail

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Xact Checked: Yes – I Checked Xact There is Est, Notes, Activates

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QA Approved estimate sent for review – Manager Approval Needed

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Pending:

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Repair Estimate Approved
Closing Report Approved
Settlement Contact
Explanation of Benefits
Close Claim

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Follow-Up Date: 04/07/2025

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Claim Number:

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00201889710

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Claim Checklist – N/A

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Yes

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Emails:

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Yes – I Checked Emails No New Mail

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XactAnalysis:

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Yes – I Checked Xact There is Est, Notes, Activates

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QA Approved estimate sent for review – Manager Approval Needed

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Update Status

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Status Update

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Status Update Summary

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Empty

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Pending:

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Repair Estimate Approved
Closing Report Approved
Settlement Contact
Explanation of Benefits
Close Claim

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Follow-Up Date:

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04/07/2025

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