Inbound Call
nnnnSummary of Inbound Call
Borrower stated no EOB, ISA stated Claim Status, ISA stated CWOP, ISA Stated the Claim Process and the Claim Process Steps, Borrower understood, ISA emailed the EOB and Claim Process Steps
—————–
Status Update
Pending:
nnnn– Claim Closed
nSETTLEMENT CONTACT
ISA OBC SHEILA THOMPSON @ (315) 598-4902 to Settle: Summary for Building
Replacement Cost Value $41,865.55
Less Depreciation (8,197.47)
Actual Cash Value $33,668.08
Less Deductible (2,500.00)
Net Claim $31,168.08
Total Recoverable Depreciation 8,197.47
Net Claim if Depreciation is Recovered $39,365.55, ISA LVM Stating: Claim Summary, Claims Process, and myclaiminfo@assurant.com when necessary.
ISA OBC SHEILA THOMPSON @ (315) 598-4902 to Settle: Summary for Building
nnnnReplacement Cost Value $41,865.55
Less Depreciation (8,197.47)
Actual Cash Value $33,668.08
Less Deductible (2,500.00)
Net Claim $31,168.08
Total Recoverable Depreciation 8,197.47
Net Claim if Depreciation is Recovered $39,365.55, ISA Stated Claim Summary, Claims Process, and myclaiminfo@assurant.com when necessary, NI Understood.
CLAIM CLOSED
nnnnSummary of Loss: Summary for Building
nnnnReplacement Cost Value $41,865.55
Less Depreciation (8,197.47)
Actual Cash Value $33,668.08
Less Deductible (2,500.00)
Net Claim $31,168.08
Total Recoverable Depreciation 8,197.47
Net Claim if Depreciation is Recovered $39,365.55
Payment Instructions: Direct to Borrower payment authorized for payment request of $31,168.08 to be used for needed repairs. Do not include lender on payment.
nnnnClient: Mortgagee 1
nnnnContact Date: 3/8/2025 Inspection Date: 3/11/2025 Vender Close Date: 3/28/2025 Manager Approved Date: 3/28/2025
nnnnPayments Made: Yes
nnnnEOB Sent: Yes
nnnnThe claim has been thoroughly reviewed and is now considered CLOSED as of this date. All necessary actions have been completed, and no further follow-up is required at this time. Should new information or circumstances arise, this claim may be REOPEN for additional evaluation.
nnnn———————————————-
nnnn00104815814
nnnnSTATUS UPDATE
Pends:
-Closing Report
-Settle Call
-Close Claim
ISA FU Set:
——————————————————–
00104815814
STATUS UPDATE – CLOSED
nnnnnISA emailed PA letter to added to client list
nnnnEmails Checked: Yes – I Checked Emails There is New Mail
nnnnPA requested a Repair Estimate, ISA emailed admin@arpsadjusters.com a claim status
nnnnXact Checked: Yes – I Checked Xact No Est, Notes, Activates
nnnnPending:
nnnnLoss Inspection – IA Attempts to contact NI in Xact
Repair Estimate Approved
Closing Report Approved
Settlement Contact
Explanation of Benefits
Close Claim
30 Day Status
Follow-Up Date: 04/08/2025
nMAIL REVIEW
nnnnSummary of MAIL REVIEW
Good Morning –
I am reaching out to followup on the documentation and invoice that was sent on March 25th, 2025, for services rendered at 5637 Weldon Rd in
Tallassee for Nancy Eason in hopes to get an update, and to confirm that the invoice, and documents were received by the appropriate party.
I also wanted to make sure that no additional information or documentation was needed from our end to ensure that the invoice would be
processed, and payment would be remitted.
I would like to take this opportunity to confirm receipt of the documents, as well as ask for an update as to the status of payment for this account, so I
can notate the file appropriately. If there is anything you may need from me, or if there are any questions, please feel free to contact me.
—————–
Status Update
Good Morning –nI am reaching out to followup on the documentation and invoice that was sent on March 25th, 2025, for services rendered at 5637 Weldon Rd innTallassee for Nancy Eason in hopes to get an update, and to confirm that the invoice, and documents were received by the appropriate party.nI also wanted to make sure that no additional information or documentation was needed from our end to ensure that the invoice would benprocessed, and payment would be remitted.nI would like to take this opportunity to confirm receipt of the documents, as well as ask for an update as to the status of payment for this account, so Incan notate the file appropriately. If there is anything you may need from me, or if there are any questions, please feel free to contact me.
Status Update
nnnnPending Information:
– Insured:
– From Carrier:
nnnnStatus Update Summary
nnnnISA reviewed CTR – Air Pro Estimate, ISA Rejected CTR – Air Pro Estimate (Supp) due to:
-No photos of Missed or Additional line items
-Mitigation line items on repair estimate
Emails Checked: Yes – I Checked Emails There is New Mail
nnnnISA received CTR – Air Pro Estimate (Supp)
nnnnXact Checked: Yes – I Checked Xact No Est, Notes, Activates
nnnn*ISA emailed borrower pending information to address CTR Estimate
nnnnPending:
nnnnClaim Closed
nMAIL REVIEW
nnnnSummary of MAIL REVIEW
CONTRACTOR –
AirPro
541 10th St NW
Atlanta, GA 30318
o 678.249.9776
Estimator: Spencer Duggan
Summary for Dwelling
Replacement Cost Value $13,112.99
Net Claim $13,112.99
—————–
Status Update
Pending: Supplement Estimate Approved
Closing Report Approved
Settlement Contact
Explanation of Benefits
Close Claim
30 Day Status
Inside Staff Adjuster will follow up on 04/07/2025
nCONTRACTOR -nAirPron541 10th St NWnAtlanta, GA 30318no 678.249.9776nEstimator: Spencer DuggannSummary for DwellingnnReplacement Cost Value $13,112.99nNet Claim $13,112.99
Status Update
nnnnPending Information:
– Insured:
– From Carrier:
nnnnStatus Update Summary
nnnnISA Rejected QA Approved Repair Estimate due to Missing Line Items
nnnnEmails Checked: Yes – I Checked Emails No New Mail
nnnnXact Checked: Yes – I Checked Xact There is Est, Notes, Activates
nnnnISA Rejected QA Approved Repair Estimate due to Missing Line Items
nnnnPending:
nnnnRepair Estimate Approved
Closing Report Approved
Settlement Contact
Explanation of Benefits
Close Claim
30 Day Status
Follow-Up Date: 04/08/2025
nMAIL REVIEW
nnnnSummary of MAIL REVIEW
Hello,
My name is Jaqualia Smith, I’m trying to get an update on the claim I submitted 3/3/25. I can never reach a representative when I do call I would just like an update.
Thank,
– ISA emailed pending status
nnnn—————–
Status Update
Pending: Repair Estimate Approved
Closing Report Approved
Settlement Contact
Explanation of Benefits
Close Claim
Inside Staff Adjuster will follow up on 04/08/2025
n